We make your jewelry by hand, just for you when you order it, and that does take a little time! Generally it takes up to two weeks to make your jewelry, plus shipping time.
If you have a deadline by which you need to receive your jewelry, there is a deadline box to enter your requested date during checkout. We will make every effort to meet your deadline, and will let you know within 24 hours of your order if we aren't able to meet it, and offer you a full refund.
We will email you with a tracking number when your jewelry ships, but always feel free to email us with any questions at email@example.com.
All Minoux jewelry is made to order in Oregon. The pieces you choose will be made just for you, and we want you to feel great about your purchase! You may return any unworn items in original condition for exchange or return within 10 days of delivery.
To initiate a return, email firstname.lastname@example.org and let us know if you'd like an exchange or refund. Please note that shipping costs are not refundable.
Please mail back the jewelry in its original gift box, and use a protective padded mailer or small box for shipping.
Minoux Jewelry is not responsible for returned jewelry that is damaged or lost in transit; we recommend adding a tracking number and/or insurance to your return package. Return shipping costs are not refundable.
We'll send you an email once your return has been processed, normally within two business days after we receive it.