We want you to enjoy your Minoux jewelry for a very long time. We guarantee the quality of our jewelry and you may return your jewelry for repair at any time. Repairs within one year of purchase are free.
Even though jewelry is made of metal, it can be delicate and far from indestructible. Please check out our jewelry care guidelines to make sure you're taking steps to optimize the life of your jewelry.
To initiate a repair, please email firstname.lastname@example.org and tell us what happened. A small charge will apply for repairs initiated more than a year after purchase.
Please securely package the piece in a padded mailer or small box. Do not mail in a standard flat or cardboard envelope, the jewelry will most likely be further damaged in the mail without a protective mailer. Any repairs that arrive in a flat envelope will not be opened, and will be returned to sender.
Minoux Jewelry is not responsible for repairs that are damaged or lost in transit; we strongly recommend adding delivery confirmation and insurance to your package. Please note that return shipping costs are not refundable.
We'll fix your piece up good as new, and return it to you for many more years of happy wear!
All Minoux jewelry is made to order in Oregon. The pieces you choose will be made just for you, and we want you to feel great about your purchase! You may return any unworn items in original condition for exchange or return within 10 days of delivery.
To initiate a return, email email@example.com and let us know if you'd like an exchange or refund. Please note that shipping costs are not refundable.
Please mail back the jewelry in its original gift box, and use a protective padded mailer or small box for shipping.
Minoux Jewelry is not responsible for returned jewelry that is damaged or lost in transit; we recommend adding a tracking number and/or insurance to your return package. Return shipping costs are not refundable.
We'll send you an email once your return has been processed, normally within two business days after we receive it.