Currently, we are able to ship only to the countries listed below. We use United States Postal Service Priority Mail International, which arrives in 6-10 business days on average, but is not guaranteed in that time frame.
Please allow up to two weeks for us to hand-make your jewelry, and an additional 6-10 business days for shipping.
Please note that you may be charged customs or import taxes when your package arrives. Unfortunately we have no control over these potential fees. The recipient (that's you!) is responsible for paying all customs, duties, or other fees. If a package is rejected due to unpaid customs fees and comes back to us as "return to sender", we are unable to refund the shipping fee.
All Minoux jewelry is made to order in Oregon. The pieces you choose will be made just for you, and we want you to feel great about your purchase! You may return any unworn items in original condition for exchange or return within 10 days of delivery.
To initiate a return, email firstname.lastname@example.org and let us know if you'd like an exchange or refund. Please note that shipping costs are not refundable.
Please mail back the jewelry in its original gift box, and use a protective padded mailer or small box for shipping.
Minoux Jewelry is not responsible for returned jewelry that is damaged or lost in transit; we recommend adding a tracking number and/or insurance to your return package. Return shipping costs are not refundable.
We'll send you an email once your return has been processed, normally within two business days after we receive it.